Has your item broken within your warranty period and would you like to have it repaired by us as soon as possible? That's possible! We offer a service that ensures that your cat will never be without a litter box. This is as pleasant for your cat as the owner. Follow the steps below to make this go as smoothly as possible.
- Prepare your service request.
The following things are required to process the request;
- clear description of the problem;
- a photo or video of the problem;
- an invoice or order overview with purchase date visible.
- Get in touch.
This can be done through the WhatsApp service center of Petlux via +316 2605 2222
Communication is through text and photo/video material. Unfortunately, calling is not possible. Through the chat they can ask more questions, send photos and offer you help via video.
- Determine problem.
Once all information has been received, we will diagnose the problem for you. After this, the following decisions will be made.
- The article can be reset / made remotely and does not have to be sent.
- The article cannot be reset / made remotely. We will send you a new item.
If the item cannot be made remotely, we will send you a new one. In this shipment you will find a manual on how to replace the part or device and you will receive a return label to return the old item. This can easily be done by reusing the old box.