If your product becomes defective within the warranty period and you want to use our fast repair service, we are here for you! We ensure that your cat does not have to go without a litter box, which is nice for both the cat and you as the owner. Please follow the steps below to ensure your service request is processed smoothly.

Preparing your service request:
To process your request quickly and efficiently, we need the following from you:
- A clear description of the defect;
- A photo or video that illustrates the problem;
- A copy of the invoice or order summary clearly stating the purchase date.

Contact us:
You can reach us via the Petlux WhatsApp service center by pressing the button below. Our communication is via text messages and sharing photos or videos. Telephone contact is not possible and in many cases not practical. Via chat we can exchange photos more easily and provide support via video if necessary.

Problem diagnosis:
Once we have received all the necessary information, we will assess the issue and decide on the next steps:
- The product can be reset or repaired remotely, eliminating the need for return shipping, or;
- The product cannot be repaired remotely, in which case we will send you a replacement item.

Solution:
If the item cannot be repaired remotely, we will send you a replacement product. With this shipment you will receive instructions for replacing the part or device if necessary, as well as a return label to send back the defective product. Simply use the replacement product box for this.