Orders placed on workdays before 3:00 PM will be shipped the same day. Within the Netherlands, this usually means delivery the next day. For Belgium this sometimes takes 1 extra day. All other countries within Europe are usually delivered within 4 working days.

Yes, that is possible, you have a 30-day cooling-off period. During this period you can try out the product just like you can in the store. If you are not completely satisfied with it, you can still return it within this period.

YesWe do not have a physical store ourselves, but fortunately our products can be found in more than 100 stores. view all stores HERE. NB. Stock may vary per store. Please contact the store in advance to avoid disappointment.

Did the item break within the warranty period and is it a defective item? Then you are entitled to the statutory warranty.
Did you receive the product incomplete or with signs of use? Please report this to us as soon as possible.

Incompleteness:
Incompleteness or a defect of an article must be reported to us within 48 hours after delivery. An incomplete article, an article with traces of use or a defect that is not reported within 48 hours will no longer be accepted.

Costs:
Are you returning the shipment? then the shipping costs will be at your own expense.
Is your shipment incomplete? then the additional parts will be sent free of charge.

Guarantee:
The warranty for our products is 2 years from the date of purchase.

Please note, any changes and/or modifications to the product will void the warranty. We accept no liability for damage caused by incorrect use of the product. Read the manual before use.

More information:https://www.rijksoverheid.nl/onderwerpen/bescherming-van-consumenten/vraag-en-antwoord/welke-garanties-heb-ik-op-een-product

What is pre-order?A pre-order is a pre-order of a newly announced item. This article is often new in our range. Because you have already ordered, you will receive a substantial discount as a thank you for your trust.

When will my product be delivered?As soon as If the article is in stock you will be kept informed regarding delivery. The expected delivery time can be found on the pre-order page or in the product information.

What if the product is not delivered?If If the product can no longer be delivered, we will inform every customer of this. The amount paid will then be refunded within 14 days.

Hell yes! See below what all the functions in the App mean.

Clumping Time:
Set here how long the machine should wait before starting the cleaning cycle.

This option is intended to give the grid more time to dry

Cleaning Interval:
Set here how long the machine should wait before the next cycle can start

This option is intended to prevent the machine from starting the cleaning cycle too often. This is not desirable, for example, with multiple cats.

Child lock
Set the child lock here

This option is to set the LED Touch screen to child lock

Infrared Radar Sensor
Set here whether you want to switch the infrared sensor on or off

This function is intended to switch off the sensor when it causes too much interference (for example from passing objects or other objects) and causes the box to run unnecessarily often.

Non-disturbing settings
Add a schedule here when you want your machine to sleep

This option is intended to put the machine into sleep mode at night, for example, so that it does not start running after a visit.

Cleaning time
Add a schedule here when you want your machine to run automatically

This option is designed to run the machine at times you choose.

Ionic Deodoriser Timing
Add a schedule here when you want the odor filter to turn on automatically.

This option is intended to turn on the odor filter at the times you choose

Waste Bin Calibration
Set the sensitivity of the 'Full' notification here. By default, this is set to 0. This means that there is still some space left in the waste bag. 15 means that the bag is completely full and there is no more space left.

This option is intended to allow the full contents of the waste bag to be used. Pay attention! This is an indication and the bag may therefore become too full or too heavy. Therefore, test step by step from 0 to 15 to prevent the bag from being too full and coming loose.

Litter Leveling Setting
Set here how the machine should divide the grid. 6 is to the left, 0 is to the right.

This option is intended to distribute the grid neatly in the machine so that it is properly centered.

Still not completely satisfied with your order? No problem, you are entitled to the statutory 14-day reflection period. Please use the steps below to return your order.

Check:
Check whether the product still meets our return conditions.

2. Complete return form:
Complete the return form and add it to your return shipment. Download the form here

Dispatch:
You can return your product to the following address:
e-Columbus BV
tav Petlux returns
Trasmolenlaan 12
3447GZ Woerden

Pay attention! The risk, and therefore the burden of proof, for returns lies with the sender.
Especially for more expensive products, we recommend sending them by registered and insured mail.

4. To register
The return shipment can be registered by sending an email response stating your order number and a link to the track & trace.

5. Reception:
Upon receipt, we will inspect the return shipment. This can take up to 2 weeks.
Does the product meet the general conditions? We will then pay you properly.

Does the product not meet the general terms and conditions? Depending on the conditions violated, part or all of the amount will be withheld.

If you decide not to do so and therefore wish to keep the item, any return costs will be at your own expense.

6. Payment:
Once the return shipment has been received in good condition, the payment obligation will lapse or the amount already paid will be refunded within 5 days.

Costs:
Are you returning the shipment? then the shipping costs will be at your own expense.

More information:https://www.consuwijzer.nl/kan-ik-van-de-overeenkomst-af/zit-ik-ergens-aan-vast/wanneer-heb-ik-bedenktijd

NOTE! You may only unpack or use the product to the extent necessary to assess whether you wish to keep it. Consider the options you also have in a physical store.

In the so-called physical store you cannot fry a croquette in the deep fryer and you cannot do laundry in the machine. You also cannot open so-called blister packs (for example batteries). But you can walk around in your new shoes or try on a coat.

If you use a product for more than is necessary to see what you can do with it, this will probably result in a reduction in value. We may charge you for these costs.Tip:Go Also be careful with the packaging and keep in mind that the product can be resold.

More information:https://www.thuiswinkel.org/vragen/wat-mag-ik-doen-met-een-product-voordat-ik-besluit-om-het-retour-te-sturen/