Orders received on workdays before 15:00 will be shipped the same day. Within the Netherlands, this usually means the next day at home. For Belgium, this sometimes takes 1 extra day. All other countries within Europe are usually delivered within 4 workdays.

Yes, you can, you have a 30-day inspection period. During this period, you can try out the product as you would in a store. If you don't like it completely, you can still return it within this period.

YeWe don't have a physical store ourselves, but fortunately our products can be found in more than 100 stores. View all stores HERE. Please note: stock may vary per store. Please contact the store in advance to avoid disappointment.

Did the item break within the warranty period and is it a defective item? Then you are entitled to the legal warranty.
Did you receive the product incomplete or with signs of use? Please report this to us as soon as possible.

Incompleteness:
Incompleteness or defect of an item must be reported to us within 48 hours of delivery. gemeld.Een Incomplete items, items with signs of use or defects that are not reported within 48 hours will no longer be accepted.

Costs:
Are you returning the shipment? Then the shipping costs are at your own expense.
Is your shipment incomplete? Then the additional parts will be sent completely free of charge.

Warranty:
The warranty for our products is 2 years from the date of purchase.

Please note, any changes and/or modifications to the product will void the warranty. We accept no liability for damage caused by incorrect use of the product. Read the manual before use.

More information:https://www.rijksoverheid.nl/onderwerpen/bescherming-van-consumenten/vraag-en-antwoord/welke-garanties-heb-ik-op-een-product

What is pre-order?A pre-order is a pre-order of a newly announced article. This article is often new in our assortment. Because you have already ordered now, you will receive a substantial discount as a thank you for your trust.

When will my product be delivered?As soon as the article is in stock you will be kept informed about the delivery. The expected delivery time can be found on the pre-order page or with the product information.

What if the product is not delivered?If the product can no longer be delivered, we will inform every customer. The paid amount will then be refunded within 14 days.

Yes, you can! See below what all the functions in the App mean.

Clumping Time:
Set here how long the machine should wait before starting the cleaning cycle.

This option is intended to give the grid more time to dry

Cleaning Interval:
Set here how long the machine should wait before the next cycle can start

This option is intended to prevent the machine from starting the cleaning cycle too often. This is not desirable, for example, with multiple cats 

Child lock
Set the child lock here

This option is to set the LED Touch screen to child lock

Infrared Radar Sensor
Set here whether you want to switch the infrared sensor on or off

This function is intended to switch off the sensor when it causes too much interference (for example from passing objects or other objects) and causes the box to run unnecessarily often. 

Non-disturbing settings 
Add a schedule here when you want your machine to sleep 

This option is intended to put the machine into sleep mode at night, for example, so that it does not start running after a visit.

Cleaning time 
Add a schedule here when you want your machine to run automatically 

This option is designed to run the machine at times you choose.

Ionic Deodoriser Timing 
Add a schedule here when you want the odor filter to turn on automatically.

This option is intended to turn on the odor filter at the times you choose

Waste Bin Calibration
Set the sensitivity of the 'Full' notification here. By default, this is set to 0. This means that there is still some space left in the waste bag. 15 means that the bag is completely full and there is no more space left.

This option is intended to be able to use the entire content of the waste bag. Please note! This is an indication and the bag can therefore also become too full or too heavy. Therefore, test step by step from 0 to 15 to prevent the bag from being too full and coming loose.

Litter Leveling Setting
Set here how the machine should divide the grid. 6 is left, 0 is right.

This option is intended to distribute the grid neatly in the machine so that it is properly centered. 

Still not completely satisfied with your order? No problem, you are entitled to the statutory 14-day cooling-off period. Use the steps below to return your order.

Check: 
Check whether the product still meets our return conditions. 

2. Complete the return form:  
Complete the return form and add it to your return shipment. Download the form here

Dispatch: 
You can return your product to the following address:
PETLUX
Beer Brewersweg 23
3449HW Woerden

NB! The risk, and therefore the burden of proof, for returns lies with the sender. 
Especially for more expensive products, we recommend sending them by registered and insured mail.

4. Sign up 
The return shipment can be registered by sending an email response stating your order number and a link to the track & trace.

5. Receipt: 
Upon receipt we will check the return shipment. This can take up to 2 weeks. 
Does the product meet the general terms and conditions? Then we will pay you properly. 

Does the product not meet the general terms and conditions? Depending on the terms violated, part or all of the amount will be withheld. 

If you decide not to do so and therefore wish to keep the item, any return costs will be at your own expense. 

6. Payment:  
Once the return shipment has been received in good condition, the payment obligation will lapse or the amount already paid will be refunded within 5 days.

Costs:
Are you returning the shipment? Then the shipping costs are at your own expense.

More information:https://www.consuwijzer.nl/kan-ik-van-de-overeenkomst-af/zit-ik-ergens-aan-vast/wanneer-heb-ik-bedenktijd

NB! You may only unpack or use the product to the extent necessary to assess whether you wish to keep it. Consider the options you also have in a physical store.

In the so-called physical store, you cannot fry a croquette in the deep fryer and you cannot do laundry in the machine. You also cannot open so-called blister packaging (for example of batteries). But you can walk around in your new shoes or try on a coat.

If you use a product for more than is necessary to see what you can do with it, this will probably result in a reduction in value. We may charge you for these costs.Tip:Please also handle the packaging with care and keep in mind that the product can be resold.

More information:https://www.thuiswinkel.org/vragen/wat-mag-ik-doen-met-een-product-voordat-ik-besluit-om-het-retour-te-sturen/